SAP Knowledge Base Article - Public

3000640 - How to clear browser cache? - S/4HANA Cloud

Symptom

  • Apps in Fiori UI may not be loading.
  • Fiori Icons and Text missing on Fiori Tiles
  • Fiori Icons and Text overlapping on Fiori Tiles

Environment

 S/4HANA Cloud - All versions.

Reproducing the Issue

  1. Fiori Icons and Text missing on Fiori Tiles.
  2. Fiori Icons and Text overlapping on Fiori Tiles.
  3. or any issue with UI rendering and loading of Apps.

Cause

  • After upgrade browser & server cache needs to be cleaned and App Index needs to be recalculated.
  • When updating the SAP UI5 application (Fiori), the browser cache needed to be cleaned as well.

Resolution

  • IE browser:
    1. Use the keyboard shortcut Ctrl+Shift+Delete or at the top right on Gear Icon Image result for IE gear icon > Safety > Delete browsing history.
    2. Check Temporary Internet Files and History, and then click Delete.
    3. Exit all sessions and relaunch the browser and press Ctrl + F5.
  • Chrome browser:
    1. Use the keyboard shortcut Ctrl+Shift+Delete or at the top right, click on Chrome menu button 'More' > More tools  > Clear browsing data > Advanced > Time Range = All time.
    2. Check the checkboxes 'Cookies and Site data' and 'Cached Images and Files' and tap the button Clear data.
    3. Exit all sessions and relaunch the browser and press Ctrl + F5.
  • Firefox browser:
    1. Use the keyboard shortcut Ctrl+Shift+Delete or at the top right, click on menu button 'Fx57Menu' > Options  > Privacy and Security > Cookies and Site Data > Clear Data….
    2. Remove the check mark in front of Cookies and Site Data and click on Clear button now.
  • Safari browser:
    1. Use keyboard shortcut Command+Option+E or select Preferences > Advanced > 'Show Develop menu in menu bar'.
    2. Back at any Safari browser window, pull down the "Develop" menu and choose "Empty Caches"

Keywords

cache, browser, app not working, firefox, safari, chrome, ie , KBA , XX-S4C-OPR-SRV , S/4HANA Cloud service requests , XX-S4C-OPR-INC , S/4HANA Cloud Availability, Performance and Administration , Problem

Product

SAP S/4HANA Cloud all versions