SAP Knowledge Base Article - Preview

3000122 - Unable to connect to the HAC node

Symptom

  • HAC  node and the instances are not working as expected
  • The following errors are observed:
    • MAJOR alarm ELEMENT3 due element failed
    • ELEMENT [REPBITEST01] ID [3] (Additional data: No connection to the node)
    • CRITICAL alarm REDUNDANCY9 due Persistently out of eligible instances
    • ELEMENT [O2_REPORTING] ID [9]


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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