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2999792 - Unable to complete ASE backup with Netbackup when using dump configuration - SAP ASE

Symptom

  • Netbackup of ASE database fails when the dump command is running with dump configuration, returning this in the Netbackup log:

18:37:37.322 [19171] <4> closeApi: INF - EXIT STATUS 6: the backup failed to back up the requested files
18:37:37.322 [19171] <16> VxBSACreateObject: ERR - Could not create new image with file /<SID>.<SID>.D.0.19171.26-08-2020.18:37:24.
18:37:37.322 [19171] <16> syb_open: ERR - BSACreateObject() failed with error - System detected error, operation aborted.

  • Same error is reported when running the dump (database or transaction) manually from isql, ie:

1> DUMP DATABASE UMP using config= 'FULL_BACKUPS'
2> go
Backup Server: 4.172.1.4: The value of 'allocated pages threshold' has been set
to 40%.
Backup Server session id is: 139. Use this value when executing the
'sp_volchanged' system stored procedure after fulfilling any volume change
request from the Backup Server.
Backup Server: 4.132.1.1: Attempting to open byte stream device: 'sybackup::-POL
<NetBackup policy> -SCHED AB::<SID>.DB.20200702.132625.12.000::000'
Backup Server: 4.124.2.1: Archive API error for device='sybackup::-POL
<NetBackup policy> -SCHED AB::<SID>.DB.20200702.132625.12.000::000':
Vendor application name='Veritas NetBackup for SYBASE, Library version=820000,
API routine=syb_open(), Message= Backup failed - syb_open: ERR -
BSACreateObject() failed with error - System detected error, operation aborted..
Please refer to sybackup log for more info.
Msg 8009, Level 16, State 1:
Server 'UMP', Line 2:
Error encountered by Backup Server. Please refer to Backup Server messages for
details.

  • From Backup Server log <SID>_BS.log:

Jul 8 09:29:37 2020: Backup Server: 4.132.1.1: Attempting to open byte stream device: 'sybackup::-POL <NetBackup policy> -SCHED AB::SID.DB.20200708.092937.14.000::000'
Jul 8 09:29:47 2020: Backup Server: 4.124.2.1: Archive API error for device='sybackup::-POL <NetBackup policy> -SCHED AB::SID.DB.20200708.092937.14.000::000': Vendor application name
='Veritas NetBackup for SYBASE, Library version=820000, API routine=syb_open(), Message= Backup failed - syb_open: ERR - BSACreateObject() failed with error - System detected error, operation aborted.. Please refer to sybackup log for more info.

  • Sample of the dump configuration:

sp_config_dump 'FULL_BACKUPS',
@ext_api='sybackup::-POL <NetBackup policy> -SCHED AB',
@num_stripes='3',
@compression='101',
@retry='1'
go

  • No errors reported when running the dump without dump configuration. 


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Environment

SAP Adaptive Server Enterprise (ASE) 16.0

Product

SAP Solution Manager 7.2

Keywords

dump, permissions, CR823603, CR#823603, 823603, backupserver, sp_config_dump, Veritas, Netbackup , KBA , BC-DB-SYB , Business Suite on Adaptive Server Enterprise , BC-SYB-ASE , Sybase ASE Database Platform (non Business Suite) , Problem

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