SAP Knowledge Base Article - Preview

2998361 - Facebook chat interaction in the Communication Panel displays the participant with the facebook ID instead of the username

Symptom

  • You have integrated Facebook SMS chat with Communication Panel
  • When a chat is initiated, the agent sees numbers instead of the user name of the chat requestor


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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