SAP Knowledge Base Article - Public

2998359 - Got blank authentication page when connect to HANA live connection in SAP Analytics Cloud (SAC) Mobile

Symptom

When open story which connects to HANA live data connection in SAC mobile, get a blank authentication page and if click cancel, it will keep loading endlessly. It is working fine in the web browser in the same iOS device.

Environment

  • SAP Analytics Cloud (Enterprise) 2020.22.2
  • SAC Mobile 2.80.0

Reproducing the Issue

  1. Open a story which connects to the HANA live data connection.
  2. Notice that the authentication page is blank.

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped , KBA , LOD-ANA-MOB-IOS , SAC Mobile IOS specific , Problem

Product

SAP Analytics Cloud 1.0