SAP Knowledge Base Article - Public

2998002 - Credentials not found error happens when creating story based on live HANA model in SAP Analytics Cloud (SAC)


Unable to retrieve data from the datasource.
Error: [Caught exception: exception 70000403: message not found: \$message\$=internal error:
Credential not found


  • SAP Analytics Cloud 2020.14.29

Reproducing the Issue

  1. Create a calculation view in HANA DB which uses an external calculation view in another HANA DB via SDA connection.
  2. Create live HANA connection using user and password authentication method to create model to connect the calculation view in HANA.
  3. Create story based on the model, when add measure and dimension to the story, error happens.


This issue is currently under investigation by Development.


This issue is currently under investigation by Development.

See Also

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Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics, HANA , live , smart, connection, SDA, secondary, credential, credentials, found , KBA , LOD-ANA-LDC-HAN , SAC Live Data Connection HANA , Problem


SAP Analytics Cloud 1.0