An Error will occurs in IAS monitor Tool page as below for those instances has been migrated to IAS before b2011 release.
SAP SuccessFactors HXM Suite
Reproducing the Issue
1. Go to "Monitoring Tool of Identity Authentication Service/Identity Provisioning Service Upgrade"
2. will see that an error displays as below:
An internal error occurred while retrieving the record you requested. Please try again later or contact customer support.
Currently the monitoring tool can pull the process details only in run time. If the process has been triggered before Monitoring tool being released-which is b2011 release, it would not pull this data and show it here.
Currently this is the system behavior and we will update this KBA for the fix of this issue.
IAS Upgrade, IAS monitor tool, error, internal error, SuccessFactors, SF, PLT, SSO,PLT-77949 , KBA , LOD-SF-PLT-IAS , Identity Authentication Services (IAS) With BizX , Problem