SAP Knowledge Base Article - Public

2997827 - Return delivery cannot be distributed to S/4HANA Cloud WM

Symptom

  • You create a customer return order with reference to a WM managed Storage Location
  • When trying to distribute the outbound delivery, you face the following error message:

    Process not supported in Cloud: Code for Initiator of a Communication Chain
    /SCWM/ERPINTEGRATION136

Environment

  • S/4HANA Cloud WM 

Reproducing the Issue

  1. Open app 'Manage Outbound Deliveries' (VL60O)
  2. Choose 'For Distribution'
  3. Enter Shipping point and make sure that picking dates are correct
  4. Select delivery and choose 'Distribute'
  5. View error message

Cause

  • Return deliveries are not yet supported with Cloud WM yet

Resolution

  • The error message happens because return deliveries are not yet supported in Cloud WM, but in Inventory Management only. You need to use an IM managed storage location.
  • To proceed, delete the delivery created and correct the storage location in the customer return order to one not managed by Cloud WM
  • You may return this stock to an IM location and then create a Stock Transfer Order (STO) to the Cloud WM Storage Location

Keywords

LR2, RETURNS DELIVERY, ADV. RETURNS DELIVERY, RETURNS DELIVERY FOR ORDER, CUSTOMER RETURNS, BMK, BDD, BKP, 2VO, RETURN TO SUPPLIER, ACCELERATED CUSTOMER RETURNS, , KBA , LE-IEW-RET , Returns Process , Known Error

Product

SAP S/4HANA Cloud 2011