SAP Knowledge Base Article - Public

2997820 - Opening story on Data Warehouse Cloud Live Connection in SAP Analytics Cloud (SAC) is very slow for SSO authentication pop-up


Opening one story on Data Warehouse Cloud Live connection will firstly opens a pop-up for SSO authentication.

This pop up will run for 30+ seconds until the data showing in the story.


  • SAP Analytics Cloud (Enterprise) 2020.21.8

Reproducing the Issue

  1. Create a new Data Warehouse Cloud Live connection in SAC tenant.
  2. Create a new model on this connection.
  3. Create a new story on this model, save and close it.
  4. Open the story and a new pop up window will opens automatically for SSO authentication, URL is :
  5. This pop-up will run for very long time until the data shows in the story.


This issue is currently under investigation by development.


This issue is currently under investigation by development.

See Also

Your feedback is important to help us improve our knowledge base.


SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped , KBA , LOD-ANA-LDC , SAC Live Data Connection , Problem


SAP Analytics Cloud 1.0