SAP Knowledge Base Article - Public

2997268 - Unable to Fetch Form Data Error for External Hires - Onboarding 2.0

Symptom

When your new hire tries to open the compliance forms, the following error message shows up: "Unable to Fetch Form Data"

Environment

SAP Successfactors Onboarding 2.0

Reproducing the Issue

  1. Login as the new hire;
  2. Click on the compliance tile;
  3. Try to start the compliance task;
  4. The following error message shows: "Unable to Fetch Form Data"

Cause

Your Onboarding external user role does not have a required permission for compliance tasks.

Resolution

Add the permission Employee Data -> Employment Details MSS to your Onboarding Externla users role. Once the permissions are in place new hires should be able to access the compliance pages. 

Keywords

unable, to, fetch, form, data, onboarding, 2.0 , KBA , LOD-SF-OBX , Onboarding 2.0 , Problem

Product

SAP SuccessFactors Onboarding all versions