SAP Knowledge Base Article - Public

2997268 - Unable to Fetch Form Data Error for External Hires - Onboarding 2.0


When your new hire tries to open the compliance forms, the following error message shows up: "Unable to Fetch Form Data"


SAP Successfactors Onboarding 2.0

Reproducing the Issue

  1. Login as the new hire;
  2. Click on the compliance tile;
  3. Try to start the compliance task;
  4. The following error message shows: "Unable to Fetch Form Data"


Your Onboarding external user role does not have a required permission for compliance tasks.


Add the permission Employee Data -> Employment Details MSS to your Onboarding Externla users role. Once the permissions are in place new hires should be able to access the compliance pages. 


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SAP SuccessFactors Onboarding all versions