When your new hire tries to open the compliance forms, the following error message shows up: "Unable to Fetch Form Data"
SAP Successfactors Onboarding 2.0
Reproducing the Issue
- Login as the new hire;
- Click on the compliance tile;
- Try to start the compliance task;
- The following error message shows: "Unable to Fetch Form Data"
Your Onboarding external user role does not have a required permission for compliance tasks.
Add the permission Employee Data -> Employment Details MSS to your Onboarding Externla users role. Once the permissions are in place new hires should be able to access the compliance pages.
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