Your Hiring Manager / New hire has inserted values for National ID information during the New Hire Data Review / Personal Data Collection Steps, however, the field is blank in the Manage Pending Hires page.
SAP Successfactors Onboarding 2.0
Reproducing the Issue
- In New Hire Data Review / Personal Data Collection steps, include values for National ID Portlet;
- Complete all Onboarding steps;
- In Manage Pending Hires, open your New Hire record and check National ID portlet. Fields are blank
You have one or more business rules changing the values for National ID.
Review your business rules related to National ID information and make sure that these rules are not affecting new hires coming from Onboarding. You can do that by disabling the business rules or by setting up a condition that will prevent the business rules to be triggered for Onboarding candidates.
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