SAP Knowledge Base Article - Preview

2996563 - Multiple E-mails generating with "Take Over" button in Fiori - Solution Manger 7.2

Symptom

Multiple email notifications are being sent to the reporter when clicking "Take over" button using Fiori whereas there is no issue when changing status to "In Process" via CRM WEB UI.


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Environment

 SAP Solution Manager 7.2

Product

SAP Solution Manager 7.2

Keywords

SOLMAN, ITSM, IT Service Management, CRM_UI, SM_CRM, CUSTOMER ACtion, Solution Provided, SMIN_STD_MAIL, SMIN_STD_MAIL_PROCESSOR, SMIN_STD_MAIL_REPORTER, twice, duplicate, SOST, mail , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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