SAP Knowledge Base Article - Preview

2996563 - Multiple E-mails generating with "Take Over" button in Fiori - Solution Manger 7.2


Multiple email notifications are being sent to the reporter when clicking "Take over" button using Fiori whereas there is no issue when changing status to "In Process" via CRM WEB UI.



 SAP Solution Manager 7.2


SAP Solution Manager 7.2


SOLMAN, ITSM, IT Service Management, CRM_UI, SM_CRM, CUSTOMER ACtion, Solution Provided, SMIN_STD_MAIL, SMIN_STD_MAIL_PROCESSOR, SMIN_STD_MAIL_REPORTER, twice, duplicate, SOST, mail , KBA , SV-SMG-SUP , Service Desk / Incident Management , Problem

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