SAP Knowledge Base Article - Public

2996431 - "Unexpected error encountered with the content delivery service. Please try again or contact your Server Administrator" error occurs in SAP Analytics Cloud

Symptom

The following error message occurs when refreshing URL of Content Library in SAP Analytics Cloud (SAC):

  • "Unexpected error encountered with the content delivery service. Please try again or contact your Server Administrator"

Environment

SAP Analytics Cloud (Enterprise) 2020.22.1

Reproducing the Issue

  1. Logon to SAP Analytics Cloud.
  2. Navigate to Browse -> Content Network -> Business Content.
  3. Observe the list of Business Content.
  4. Use the Refresh button ⟳  in the browser next to the URL.
  5. Observe the Error: 'Unexpected error encountered with the Content Delivery Service. Please try again or contact your Server Administrator. Correlation ID: XXXXXXX-XXXX-XXXX-XXXX-XXXXXXXXX'.

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

Workaround:

  • Navigate to Business Content via Browse -> Content Network -> Business Content.
  • Use the Refresh button ⟳ built within SAP Analytics Cloud next to the Search field.

See Also

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Keywords

SAP Cloud for Planning, s, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Sac, Story,, Import, Failed, Using, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, failure, unexpected error encountered with the Content Delivery Service. Please try again or contact your Server Administrator, Content Network, Error, Refresh, content delivery service, Business Network, , KBA , LOD-ANA-DES , Model, Story Design & Visualizations , Problem

Product

SAP Analytics Cloud 1.0