SAP Knowledge Base Article - Public

2996404 - Extenal Candidates Unable to Create Account

Symptom

When trying to create an account on the careers page, an error 'Terms of Use is required' error occurs even if candidate accepts data privacy statement.

Environment

SAP SuccessFactors Recruiting Management (RCM)

Reproducing the Issue

  1. Go to external careers page
  2. Go to Create an Account section
  3. Fill all the required fields
  4. Accept the data privacy statement
  5. Click 'Create Account'
  6. You will not be able to proceed with account creation. Instead, 'Terms of Use is required' error is displayed

Cause

The issue has occurred post 2011 release. An investigation has been initiated and is underway.

This has been brought to the notice of Engineering team.

Resolution

This issue has been brought to Engineering team's notice and the team is working towards resolution.

This KBA will updated timely based on the progress of the internal ticket.

Keywords

Unable to create Candidate Account, Terms of Use is required, data privacy statement, DPCS 2.0, DPCS 1.0 , KBA , LOD-SF-RCM-CAN , General Candidate Issues (not Offers, not Profiles) , Problem

Product

SAP SuccessFactors HXM Core 2011