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2996146 - Rerouting traffic to a specific location using MRS is not working

Symptom

  • Rerouting traffic to a specific location using the Media Routing Server (MRS) is not working
  • Trying to route the RTP via MRS, but instead of going though IP address defined for the VU hosting the MRS 10.0.12.27 (MRS), the stream is going through the IP address of the Session Border Controller (SBC)
  • The CD logs shows:
    • INF> EXT INF> CALL EDITED [CRIT='SOURCE LOCATION'] [ANUMBER: '1234'=>'1234'][BNUMBER: '+123456789' '=>'Pub+123456789 '][ALOC=''][BLOC='<NULL>'][PAT='#*'][SRCEM='<NULL>'][DSTEM='Pub*']
    • TRC> Nat + rec flags: 1 1 0 0
    • WRN> Cannot allocate stream resources for call
    •  @CFG@ Conf Mrs [0BC15A33-B1B2-4DB1-920C-9E876B18ACAD]: PROMPT_RTP_IP=IP_MRSVU;RECORD_RTP_IP=IP_MRSVU;PROMPT_RTP_PORT_AREA=8000;RECORD_RTP_PORT_AREA=9000;PROMPT_AVAILABLE_SLOTS=200;RECORD_AVAILABLE_SLOTS=200;_CMD=CONFIG;IpPort=21010;SR_Activate=0;ServerCertificateName=XXXXXX.XX&XXXX-SubCA02&HKLM/My;

Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, NAT, NATING, , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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