SAP Knowledge Base Article - Preview

2996118 - AO: Error: The launcher exited with errors, see log file for more details

Symptom

When launching a BPF Activity from the BPW Web client page while using the Google Chrome browser, the folowing error is displayed in Analysis for Office:

The launcher exited with errors, see log file for more details.

Addin returned an error. Check logfile of the addin!

Upon inspecting the Analysis for Office log and the Analysis for Office Launcher log files the following errors can be found:

AO TRACE:

2020-11-12  16:24:54,291|ERROR|Trace.Cof|Com.Sap.Cof.Core.Office.CofComObject.PushActionsToEpmAddin|VSTA_Main|EPM plugin redirection to EPM add-in failed.
Epm add in has not been initialized after10000milliseconds#
2020-11-12 16:24:54,301|ERROR|Trace.Cof|Com.Sap.Cof.Core.Office.CofComObject.LogMessageAndReturnFalse|VSTA_Main|EPM plugin redirection to EPM add-in failed. Error(s) occured, see above. returning false#

LAUNCHER TRACE:

2020-11-12 16:24:54,301|ERROR|addins.launcher|Com.Sap.Cof.Launcher.Launcher.Main|1|System.Exception: Addin returned an error. Check logfile of the addin!
   at Com.Sap.Cof.Launcher.OfficeGetterHelper.LaunchWithFile(ICOMAddIn pioneerAddin, String filename, Boolean tryToUseRunningProcess, Boolean officeIsReused)
   at Com.Sap.Cof.Launcher.LauncherApplication.StartApplicationAndCallCOM(OfficeGetterHelper iOfficeGetterHelper)
   at Com.Sap.Cof.Launcher.Launcher.Main(String[] args)

Note that the error doesn't occur when the BPC Web page is being accessed with Internet Explorer.


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Environment

  • SAP Analysis for Office
  • SAP EPM Add-in for Microsoft Office

Product

SAP Business Planning and Consolidation 10.1, version for SAP NetWeaver ; SAP Business Planning and Consolidation 11.0, version for SAP BW/4HANA ; SAP Business Planning and Consolidation 11.1, version for SAP BW/4HANA

Keywords

KBA , BI-RA-AO-XLA , Excel Addin , EPM-XLS , EPM Excel Client , Problem

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