You have an open customer invoice in the customer account monitor, which you have split into smaller open items. When you import a bank advice with reference to this invoice, you expect that the system automatically clears the bank advice against one of the split items. However, the payment remains on account and the clearing does not happen.
SAP Business ByDesign.
Reproducing the Issue
- Go to Receivables work center.
- Go to Customer Accounts view.
- Open the customer account monitor.
You have some split items and the created bank advice via web service remains open on account.
In this specific case, the split items have all the exact same amount and exact same due dates. Therefore, the open items overlapp and the system cannot select one for the clearing against the bank advice.
When splitting the original invoice via customer account monitor, you may either create the split items with different amounts or make them have different Due Dates. The due dates for the split items can be set upon creating the splits in the table 'New Split Items' and columns 'Net Due Date'.
For other reasons and solutions on why the automatic clearing may not happen, you may refer to the KBAs mentioned in below section.
Bank Payment Advice. Automatic Clearing. Open Items. Customer Invoice. Web Service. ManageBankAdviceIn. , KBA , AP-PAY-ADV , Payment Advice , How To