Company Logo is not visible when logged into the instance with internet explorer Brower.
You can still select the image, but the image will not be visible.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
SAP SuccessFactors HXM Suite
Reproducing the Issue
- Login to the instance
- You will notice that the logo is not displaying the image on the Header Pages
- Issue Is only happening with Internet explorer browser
This is a known issue with internet explorer when an image is uploaded in .gif.
Issue is will be patched b2011p7 (1-Dec-20) on Preview ( 4-Dec-2020) on Production internal reference WEF-5268 for more details on the patch schedule see SAP SUccessfactors patch overview on the community : SAP Successfactors Patches Overview
Upload the original logo pic with suffix ".png" see steps below:
- Navigate to Admin Center
- Upload Company Logo
- Rename Suffix for current image from .gif to .png
- Re-upload the image
internet explorer , logo not displaying , logo , showing white image , logo , blank , no image , .png , KBA , LOD-SF-PLT-LGO , Company Logo , Known Error