SAP Knowledge Base Article - Public

2995622 - Company Logo image not displaying with Internet Explorer [ 2H 2020]

Symptom

 Company Logo is not visible when logged into the instance with internet explorer Brower.

You can still select the image, but the image will not be visible.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Login to the instance
  2. You will notice that the logo is not displaying the image on the Header Pages
  3. Issue Is only happening with Internet explorer browser

Resolution

This is a known issue with internet explorer when an image is uploaded in .gif.

Issue is will be patched b2011p7 (1-Dec-20) on Preview ( 4-Dec-2020) on Production internal reference WEF-5268 for more details on the patch schedule see SAP SUccessfactors patch overview on the community : SAP Successfactors Patches Overview 

WORKAROUND:

Upload the original logo pic with suffix ".png" see steps below:

  1. Navigate to Admin Center
  2. Upload Company Logo
  3. Rename Suffix for current image from .gif to .png
  4. Re-upload the image 

Keywords

internet explorer , logo not displaying , logo , showing white image , logo , blank , no image , .png , KBA , LOD-SF-PLT-LGO , Company Logo , Known Error

Product

SAP SuccessFactors HXM Suite 2011

Attachments

Pasted image.png