SAP Knowledge Base Article - Public

2995580 - The system could not calculate a value for unknown reasons error when a custom cross calculation is used in a story (table or chart) in SAP Analytics Cloud (SAC)

Symptom

The following error occurs when a custom cross calculation is used in a story (table or chart) in SAP Analytics Cloud (SAC):

  • The system could not calculate a value for unknown reasons.

When you enable the Reason for unplannable data feature in the "Show/Hide" menu of a table, the following message appears:

  • Calculation Step not supported
  • This calculation step is not supported.

When you try to view the cross calculation in a chart, the following error occurs:

  • Unable to retrieve data from the data source.
    Error: [Bad Gateway]

Environment

  • SAP Analytics Cloud (Enterprise) 2020.21.8

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped , KBA , LOD-ANA-TAB-CAL , Frontend Calculations , LOD-ANA-DES-CAL , SAC Story Calculations , Problem

Product

SAP Analytics Cloud 1.0