- When navigating to Usage analytics and system performance, we see Locations listed which are incorrect.
- Why does Usage Analytics use different Locations outside our user base?
SAP SuccessFactors HXM Suite
Reproducing the Issue
- Navigate to Admin Centre
- Go to Usage Analytics
- Click on Locations
- Download/View the report
The Location captured in the Usage Analytics tool is based on the client IP Address. It most likely that the IP Address used belongs to a proxy service.
This explains that the strange entries in the UA tool are due to a proxy service you are using. Please follow up internally on your end if you would like some more information on this.
The Location section of the UA tool can only display the client IP address it receives, and is therefore behaving as expected.
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