SAP Knowledge Base Article - Public

2995079 - Different and unauthorized locations appearing in the Usage Analytics report

Symptom

  • When navigating to Usage analytics and system performance, we see Locations listed which are incorrect.
  • Why does Usage Analytics use different Locations outside our user base?

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Navigate to Admin Centre
  2. Go to Usage Analytics
  3. Click on Locations
  4. Download/View the report

Cause

The Location captured in the Usage Analytics tool is based on the client IP Address. It most likely that the IP Address used belongs to a proxy service. 

Resolution

This explains that the strange entries in the UA tool are due to a proxy service you are using. Please follow up internally on your end if you would like some more information on this.

The Location section of the UA tool can only display the client IP address it receives, and is therefore behaving as expected.

See Also

  • 2355085 - Performance Metrics Portal/Usage Analytics - Browsers and Location features
  • 2787711 - Usage Analytics - Location View only displaying Countries

Keywords

usage analytics, location, unauthorized, ip address, user, country, outside, user base, proxy, tool, report, status, view , KBA , LOD-SF-PLT-UA , Usage Analytics , Problem

Product

SAP SuccessFactors HXM Suite all versions