SAP Knowledge Base Article - Public

2994894 - Blank data in Manage Pending hires after instance refresh - Onboarding 1.0

Symptom

After your BizX instance refresh you don't see your new hire's data in Manage Pending Hires page on the target instance.

Environment

SAP Successfactors Onboarding 1.0

Cause

The refresh process was executed only on the BizX instance (including onboardingCandidateInfoObjects), however, the onboarding instance was not copied and the existing information in the OCI's does not exists in Onboarding.

Resolution

The visibility of candidates in Manage Pending Hires page is controled by a object called onboardingCandidateInfo, for this scenario you have two possible options.

OR

  • Perform the instance refresh in the Onboarding Instance as well. That will ensure that you have the data integrity and the existing OCI's will match with your existing candidates in Onboarding.

Keywords

manage, pending, hires, blank, data, instance, refresh, onboarding, 1.0 , KBA , LOD-SF-OBD , Onboarding , Problem

Product

SAP SuccessFactors Onboarding all versions