SAP Knowledge Base Article - Public

2994478 - How to Check if a User exists in SAC - People Analytics


  • User is unable to successfully create a new Story report.  The page is stuck in a blank loading screen or errors are displayed


SAP SuccessFactors HXM Suite
SAP SuccessFactors People Analytics


You can use the Check Tool for validation:

  1. Type Check Tool in Admin Center Tool Search 
  2. Select Reporting from the drop-down menu
  3. Expand Configuration > Select  Availability of user record for People Analytics
  4. Click Run button
  5. Enter user ID or name
  6. Click Run button
  7. There will be a message in the next screen about the user's status.  If there is an issue you will see "1 issue found".  Click on that link.
  8. The Detailed Results screen will display the Status and the Proposed Solution.  In most cases it will be to run IPS sync.

For example:

See Also

This is documented in the following page of the Help Guide:
"If you're unable to access or use the Story reports, go to the Admin Center Check Tool and use the Availability of user record for People Analytics check to troubleshoot the issue."


People analytics check tool, PARS check tool, user getting error creating new Story, SAC Check Tool , KBA , LOD-SF-ANA-SAC , People Analytics (Analytics Cloud for SF) , LOD-SF-ANA-SAC-ADM , Admin - IAS, IPS, Instance Sync/Refresh, Upgrade , How To


SAP SuccessFactors HXM Core 2005