SAP Knowledge Base Article - Preview

2994460 - Unable to retrieve recorded calls older than 30 days

Symptom

  • You are using SAP Contact Center
  • While using the Online Monitoring, searching for entries in the older than 30 days does not return entries
  • You receive a message stating there are no contacts found using such criteria


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Environment

SAP Contact Center 7

Product

SAP Contact Center, on-premise edition 7.0

Keywords

Business Communication Management, CCtr, SCC, Contact Center, CCI, CRM-CCI, CDT, LTM, Online Monitoring, Long Time Monitoring, Recording, monitoring, old, loading, , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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