SAP Knowledge Base Article - Public

2994405 - An error occured while creating the notificatio for Template ID : ApprovalProcessInitialRequest

Symptom

When user selects a learning for approval, error below is encountered:

Error
An application error has occurred. Please try again.

If you have further questions or issues regarding this error, please provide the error details below to your support group.

Error message = com.plateausystems.elms.util.process.ElmsWorkflowException: root cause: com.plateausystems.elms.framework.notification.helper.NotificationException: An error occured while creating the notificatio for Template ID : ApprovalProcessInitialRequest

Environment

SAP Successfactors Learning - Version B2005 and Higher

Reproducing the Issue

  1. As a user, go to Learning
  2. Browse catalog and select a course
  3. Click Assign to Me then Request Approval
  4. Submit

Cause

Template ID "ApprovalProcessInitialRequest" has been modified and not set to "BUSINESS_PROCESS".

Resolution

  1. Go to System Administration  -> Manage Email  -> Email Notification Templates
  2. Search for Template ID: ApprovalProcessInitialRequest
  3. Edit this template by changing the Token Set ID  back  to "BUSINESS_PROCESS"
  4. Apply changes

See Also

SAP SuccessFactors Learning Terminology Glossary

Keywords

BUSINESS_PROCESS, ApprovalProcessInitialRequest, An application error has occurred, NotificationException: An error occured while creating the notificatio for Template ID : ApprovalProcessInitialRequest , KBA , LOD-SF-LMS-NOT , Notifications , Problem

Product

SAP SuccessFactors Learning 2005 ; SAP SuccessFactors Learning 2011