SAP Knowledge Base Article - Public

2994393 - Error: No Data Available for this Country/Region - Onboarding 2.0

Symptom

  • Unable to change the Country information.
  • Can't save or cancel the activity due to the error. 

 Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Onboarding 2.0

Reproducing the Issue

  1. Log in as the New Hire and click on the tile "Provide Data For Onboarding Paperwork" in the "To-Do" section on the Home Page.
  2. Scroll down to the "Addresses" section.
  3. Find the field "Country" and try to change the value to another country.
  4. Error below appears: 

Cause

Internal system logs point us to problems with the Event Reason NO_SHOW_EVENT_REPORT not being valid for the external code for Country/Region. 

To confirm that you don't have this event configured for that specific country, you can follow the steps below:

  1. Log into the system.
  2. Go to the Admin Center and search for Manage Data.
  3. Under the Search tab type "Country/Region" and then, select the country:



  4. You should be able to check the events on the bottom of the page. If you don't have it configured, it should appear as the example below:


Resolution

To resolve it, you will need to create the NO_SHOW_EVENT_REPORT event.

For further information about how to do so, please, refer to our dedicated section of the SAP SuccessFactors Onboarding Implementation Guide: Configuring No-Show Event.

Keywords

No-show, Event, picklist, Configuration, MPH, EC, Country, Region, [COE0018] , KBA , LOD-SF-OBX-NHA , New Hire Activities , Problem

Product

SAP SuccessFactors Onboarding all versions

Attachments

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