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2994323 - SO601 - Recipient * does not exist in the address management

Symptom

  1.  When attempting to send a message to an external address, you receive a pop-up as follows with the error: "Recipient * does not exist in the address management - SO601"

    SO601.jpg

  2. If you check the available Recipient types when sending the message only the following will be seen, some types are missing like Internet Address, Fax, Pager number, etc.  

    SO601 a.jpg

  3. Also the message that you are attempting to send will not appear in the Send queue in transaction SOST.


    "Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

  • SAP Netweaver
  • Basis Release Independent

Keywords

KBA , BC-SRV-COM , Communication Services: Mail, Fax, SMS, Telephony , BC-SRV-ADR , Address Management / Business Address Services , Problem

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