SAP Knowledge Base Article - Public

2993731 - Default Value of KUT Field Showing Other Value As Default

Symptom

A KUT field or indicator has default value YES maintained, but in a certain view, the value defaults to NO.

Environment

SAP Cloud for Customer

Reproducing the Issue

Prerequisite, you have created a KUT field (or indicator) 'ABC' (ABC represents the name). This field has several extension scenarios active.

In our example, the field behaves differently when creating a visit directly (visit view) or when creating it from an account.

  1. Go to the Customers work centre.
  2. Go to the Accounts view.
  3. Open any Account.
  4. Go to Visits tab
  5. Click New.

RESULT: KUT indicator is on 'NO' by default.

  1. Go to the Visits, Visits planner or Home page view.
  2. Create a new visit

Result: the field is defaulted to ‘Yes’.

You expect the field to default to 'Yes' in all cases.

Cause

This default value Yes is over written by No due to extension scenario which has been applied on the field.

For example: Scenario -

Account - General Information to Activity - General Information
Account - Sales Data to Activity - General Information

Resolution

This is expected system behaviour. 

Please note that extension scenarios will extend the field with that they create the relevant connections when they are enabled. This will effect the behaviour of the field(s).

See Also

Help Portal: Extension Fields

Keywords

KBA , BC-DWB-REP-EXT , Extensibility , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2008