SAP Knowledge Base Article - Public

2993610 - Cloud Connector based scenarios stopped working in SAP Analytics Cloud (SAC)

Symptom

  • Scenarios that require Cloud Connector fails intermittently in SAP Analytics Cloud.
  • It affects Advanced features like Scheduling a Publication or Cloud Connector based mobile SSO. 
  • Sometimes it works fine and all the data is being displayed properly or in case of scheduling the requests are completed successfully, but often you might observe some error message. 
  • Checking the Cloud Connector .ljs traces, the following entries can be seen multiple times:

+0000#ERROR#com.sap.core.connectivity.tunnel.client.notification.NotificationClient#notification-client-83-3# #Unable to handshake with notification server connectivitynotification.[landscape].[data center].hana.ondemand.com/

com.sap.core.connectivity.tunnel.core.handshake.TunnelHandshakeException: Invalid status of handshake response: 502 Bad Gateway

#Reconnect attempt \#2 to connectivitynotification.[landscape].[data center].ondemand.com/- sleeping for 60 seconds|

#Successfully established tunnel channel to notification service: 

Environment

  • SAP Analytics Cloud (Enterprise) 2020
  • SAP Cloud Connector

Reproducing the Issue

  1. Logon to SAC either using the desktop version or the mobile application.
  2. Notice that the scenarios that require Cloud Connector (Schedule a publication or mobile SSO) fails intermittently with different error messages.

Cause

This issue is caused by an outage in the notification service.

Resolution

The Cloud Platform team have applied a hot-fix to resolve this issue as of 19th November 2020.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped, service, degradation, intermittent, random, randomly, unexpectedly, unexpected , KBA , LOD-ANA-SCH , SAC Story Scheduling and Publication , LOD-ANA-MOB , SAC Mobile , LOD-ANA-AQU , Import Data Connections (Acquiring Data) , Problem

Product

SAP Analytics Cloud 1.0