SAP Knowledge Base Article - Public

2993560 - Users gets automatically locked every other day


You have unlocked a user who was locked after an inactive period. The user is locked again automatically.


SAP Cloud for Customer


You have scoped the question "Do you want to enable automatic locking of business users who have not logged-in in the last 90 days?" in the system. All unlocked users, who have not logged on to the customer tenant for more than 90 days get locked by a backend run. You have unlocked the users but the user still has not logged on to the tenant. This means that the last logon of the user is still 90 days old. Hence the backend job will lock the user as the user last logon date is still more than 90 days old.


As soon as the users log on to the tenant, the last logon date will change and the next job run will not lock the user.


auto locking, Locked user, automatic locking of business users, inactive users , KBA , SRD-CC-IAM , Identity & Access Management , Problem


SAP Cloud for Customer core applications all versions