When user click on "Forget Password?" at Learning external website, it redirect to the LMS normal login page instead of receive an email with a link to reset the password.
SAP SuccessFactors HXM Suite
SAP SucccessFactors LMS
Reproducing the Issue
Steps to reproduce:
- Go to LMS external website
- Create a new user
- Go back to the external website and Click on "Forgot Password?" button
- Fill in: username and Click on next
- An email is received:
You can reset your password at the following URL: Click Here
This is a system-generated message through "Forget Password Support" requested by you. If you believe this is an error, please contact your support immediately.
- Click on: Click here (with hyperlink)
- It returns to the same login page.
This is code defect and Engineering is working on the fix now.
Engineering team is working on the fix of this issue, This patch will be released on Preview is on Nov 24th, to Production is on Nov 28
Currently the workaround is that customer admin can reset password for the user from reset user password feature.
2088150 - Troubleshooting all login issue for SAP SuccessFactors HXM Suite
PTCH-34435, Learning, Forget password, password, successfactors, SF, LMS, PLT, login issue, SuccessFactors, reset password, PWD , KBA , LOD-SF-PLT-PWD , Password Policy Settings & Reset Password , LOD-SF-LMS-ACC , Visually Impaired Software Compatibility , Problem