SAP Knowledge Base Article - Public

2993428 - LMS External Learner forget password link does not work-- system redirect to LMS normal login page

Symptom

When user click on "Forget Password?" at Learning external website, it redirect to the LMS normal login page instead of receive an email with a link to reset the password. 

Environment

SAP SuccessFactors HXM Suite

SAP SucccessFactors LMS

Reproducing the Issue

Steps to reproduce: 

  1. Go to LMS external website 
  2. Create a new user
  3. Go back to the external website and Click on "Forgot Password?" button
  4. Fill in: username and Click on next
  5. An email is received:

    You can reset your password at the following URL: Click Here
    This is a system-generated message through "Forget Password Support" requested by you. If you believe this is an error, please contact your support immediately.

  6. Click on: Click here (with hyperlink)
  7. It returns to the same login page.

Cause

This is code defect and Engineering is working on the fix now.

Resolution

Engineering team is working on the fix of this issue, This patch will be released on Preview is on Nov 24th, to Production is on Nov 28

Currently the workaround is that customer admin can reset password for the user from reset user password feature.

See Also

2088150 - Troubleshooting all login issue for SAP SuccessFactors HXM Suite

Keywords

PTCH-34435, Learning, Forget password, password, successfactors, SF, LMS, PLT, login issue, SuccessFactors, reset password, PWD , KBA , LOD-SF-PLT-PWD , Password Policy Settings & Reset Password , LOD-SF-LMS-ACC , Visually Impaired Software Compatibility , Problem

Product

SAP SuccessFactors HXM Suite 2005 ; SAP SuccessFactors HXM Suite 2011