SAP Knowledge Base Article - Preview

2993059 - Incident Shows Incorrect Status

Symptom

You opened an incident from your tenant but have not received any reply from SAP Support yet. When you check the status of the incident via the Launchpad it does not match the status in your tenant and some notes are missing.


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Environment

  • SAP Business by Design
  • SAP Cloud for Customer

Keywords

KBA , SRD-CC-CI-CCS , Service Control Center , Problem

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