SAP Knowledge Base Article - Public

2992975 - Sales Quote Not Editable After First Save

Symptom

A Sales Quote is no longer editable after the first save.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to the Sales work centre.
  2. Go to the Sales Quotes view.
  3. Open a sales quote with Inbound replication.
  4. Click Edit and save some changes. 

Result: the quote is no longer editable.

Cause

The edit was made on a quote which has a document type which is marked for inbound replication.

Inbound replication - Quote edits completed in your cloud solution are not replicated to your SAP on premise system. They are overwritten if further replications are triggered from your SAP on premise system. We recommend that you control editable fields and actions from the page layout, and only open extension fields that do not require replication.

If there is a scenario where you created communication arrangements to outbound replication as well, when users save the quote on C4C side, the system triggers outbound replications to ERP.

Hence C4C will set the whole quote as read-only until ERP sends back the confirmation message.

Resolution

For Inbound type document types, ideally users should not edit them in C4C, all changes should flow from ERP to C4C via replication only.

This is why in the Business Configuration activity it is recommended to enable only KUT fields for edit.

This is expected behaviour.

Keywords

Inbound Replication , KBA , LOD-LE-CQP-CO , Lean Sales Orders , How To

Product

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications 2008