2992588 - 2H 2020 Release Defect - Blank screen in Report Distributor Edit e-mail, WFA Admin and Canvas report

In 2H 2020 release some pages are showing a blank screen in Analytics:

• Edit e-mail popup the legacy Report Distributor
• Edit or Run Canvas report
• WFA admin

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

SAP SuccessFactors HXM Suite

Edit Email:

1. Go to Report Center
2. Click on View Schedules
3. Click on Switch to Report Distributor
4. Select any bundle
5. On the left > drop down menu > select "Edit e-mail"
6. You'll notice that the "Edit e-mail" pop-up appears, but it is blank
   

Canvas report:

1. Go to Report Center
2. Edit a Canvas report
3. The page seems to load but the screen is just blank
   
   
   

WFA Admin:

1. Go to Workforce Analytics
2. Click on Admin at top right corner
3. The page is showing a blank screen only
   

The cause of this issue is under investigation.

Engineering team is working on the solution of this case.

Workarounds available below:

Edit e-mail window

1. Move the mouse cursor to the top of the window
2. Once the cursor changes to an arrow cross icon
   
   
   
3. Click, hold and move the window a little bit to fix the issue
   

Canvas and WFA Admin:

1. Click on your user account icon at the top
   
   
   
2. Issue is fixed
   

Edit e-mail popup is blank in the legacy Report Distributor 2011 WFA admin blank screen edit run canvas , KBA , LOD-SF-ANA-RDT , Report Distributor (Advanced Reporting, ORD) , Known Error