SAP Knowledge Base Article - Public

2992588 - 2H 2020 Release Defect - Blank screen in Report Distributor Edit e-mail, WFA Admin and Canvas report

Symptom

In 2H 2020 release some pages are showing a blank screen in Analytics:

  • Edit e-mail popup the legacy Report Distributor
  • Edit or Run Canvas report
  • WFA admin

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors HXM Suite

Reproducing the Issue

Edit Email:

  1. Go to Report Center
  2. Click on View Schedules
  3. Click on Switch to Report Distributor
  4. Select any bundle
  5. On the left > drop down menu > select "Edit e-mail"
  6. You'll notice that the "Edit e-mail" pop-up appears, but it is blank

Canvas report:

  1. Go to Report Center
  2. Edit a Canvas report
  3. The page seems to load but the screen is just blank


WFA Admin:

  1. Go to Workforce Analytics
  2. Click on Admin at top right corner
  3. The page is showing a blank screen only

Cause

The cause of this issue is under investigation.

Resolution

Engineering team is working on the solution of this case.

Workarounds available below:

Edit e-mail window

  1. Move the mouse cursor to the top of the window
  2. Once the cursor changes to an arrow cross icon


  3. Click, hold and move the window a little bit to fix the issue

Canvas and WFA Admin:

  1. Click on your user account icon at the top


  2. Issue is fixed

Keywords

Edit e-mail popup is blank in the legacy Report Distributor 2011 WFA admin blank screen edit run canvas , KBA , LOD-SF-ANA-RDT , Report Distributor (Advanced Reporting, ORD) , Known Error

Product

SAP SuccessFactors HXM Suite all versions

Attachments

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