SAP Knowledge Base Article - Public

2992555 - Search Function in Add Resource does not work in plan customer projects

Symptom

In the Plan Customer Projects app (or the Plan Internal Projects app), when you plan resources by clicking the Add Resource link or button and choose to search by role or name, the app does not respond or retrieve search results.

Environment

SAP S/4HANA Cloud.

Reproducing the Issue

  1. Launch the Plan Customer Projects app (or the Plan Internal Projects app).
  2. Choose a project and click Edit.
  3. Navigate into a work package and click Add Resource. Alternatively, navigate to the Teams tab and click the Add Resource button.
  4. Search for resources using the Role and Name criteria.

Cause

The search fails to work because the business role of the user contains either SAP_BR_DATA_PRIVACY_SPECIALIST or SAP_BR_EXTERNAL_AUDITOR or both.

Resolution

Remove the SAP_BR_DATA_PRIVACY_SPECIALIST and SAP_BR_EXTERNAL_AUDITOR roles from the business role assigned to the user.

Keywords

 plan internal projects, role, staffing. , KBA , CA-CPD-SS , S/4HANA Professional Services Cloud - CPM , Problem

Product

SAP S/4HANA Cloud all versions