SAP Knowledge Base Article - Public

2991580 - Hyperlink disappearing just before selecting it in SAP Analytics Cloud (SAC)

Symptom

  • We are observing an intermittent issue of hyperlink not selectable.
  • When user click on the bar the hyperlink appears but it suddenly disappear just before selecting it. Hence it cannot be used. If then user logout and login again then then hyperlink works.

Environment

  • SAP Analytics Cloud (Enterprise) 2020.14.23

Reproducing the Issue

  1. Log into the customer tenant.
  2. Go to the story with the link and accept the default variables to refresh the first page.
  3. Go to the field triggering the hyperlink and click on the first top line.
  4. That should open a popup information window and display the hyperlink.
  5. However the  hyperlink disappears immediately so the user can't click on it.

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped , KBA , LOD-ANA-DES , Model, Story Design & Visualizations , Problem

Product

SAP Analytics Cloud 1.0