SAP Knowledge Base Article - Public

2990912 - Can't Create JPB Object due to Application Error

Symptom

When trying to create a new JPB object, such as Role, Family, Competency, etc., system throws the following error: "An application error occurred. Please try again later, or notify support (with the error information of errorId=[VALUE], timestamp=[VALUE], and the version information from the current screen) if the issue keeps occurring."

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

SAP SuccessFactors Job Profile Builder

Reproducing the Issue

  1. Go to “Manage Job Profile Content”;
  2. Select “Set up Families and Roles”, for example;
  3. Click on “Role”;
  4. Click on “Create Role”;
  5. Type a name and select a Family;
  6. Hit the “Create Role” button and see the error pop-up.

Cause

Getting this error message when trying to create new Job Profile Builder objects might be related to a sequence issue (please note that this can only be assured by Product Support).

Which is caused by manual inserting GUID/external code values when creating new objects, such as Roles, Competencies, Families, etc.

Resolution

For JPB data import, GUID/external code values shall not be provided in case of inserting new records (system will take care of generating these values).

The GUID/External code values will have to be provided in case of updating existing data, only.

Therefore, in order to confirm that this is the reason why new objects can not be created in your system, and fix the issue, please reach out to Product Support.

Keywords

An application error occurred. Please try again later, or notify support (with the error information of errorId=[VALUE], timestamp=[VALUE], and the version information from the current screen) if the issue keeps occurring., Application Error, JPB, Job Profile Builder, Content, Object, Create, New, Import, Values, Fail, Can't, Add, Role, Family, Competency, Data. , KBA , LOD-SF-EP-JPB , Job Profile Builder , Problem

Product

SAP SuccessFactors HXM Suite all versions