SAP Knowledge Base Article - Preview

2990568 - Directory Sync on Queue Rename shows discrepancies in CDT

Symptom

  • After renaming a queue, the directory entry shows discrepancies in the Communication Desktop (CDT)
  • For example, the directory view shows that the  old queue name but CDT destination field shows the new queue name


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Environment

SAP Contact Center 7.0

Product

SAP Contact Center, on-premise edition 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0

Keywords

CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Contact Center, Telephony, e-mail, Chat, Communications, synch, directoty , KBA , CRM-CCI , Contact Center Infrastructure , Problem

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