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2990542 - Agents configured with Squid proxy all disconnected - SAP Cloud Platform Integration for data services

Symptom

  • CPI-DS agents disconnected
  • Agents configured to access CPI-DS server through a Squid proxy
  • Errors found in Config logs and DSOnPremiseAgent logs:
    • com.sap.im.ds.onpremiseagent.exception.CommunicationException: Cloud server exception occurred, log id = <!DOCTYPE html PUBLIC "-//W3C//DTD HTML 4.01//EN" "http://www.w3.org/TR/html4/strict.dtd"><html><head><meta type="copyright" content="Copyright (C) 1996-2016 The Squid Software Foundation and contributors"><meta http-equiv="Content-Type" content="text/html; charset=utf-8"><title>ERROR: The requested URL could not be retrieved</title>
    • ...
    • </head><body id=ERR_DNS_FAIL><div id="titles"><h1>ERROR</h1><h2>The requested URL could not be retrieved</h2></div><hr><div id="content"><p>The following error was encountered while trying to retrieve the URL: <a href="**CPI-DS URL**">**CPI-DS URL**</a></p><blockquote id="error"><p><b>Unable to determine IP address from host name <q>**CPI-DS URL**</q></b></p></blockquote><p>The DNS server returned:</p><blockquote id="data"><pre>Name Error: The domain name does not exist.</pre></blockquote><p>This means that the cache was not able to resolve the hostname presented in the URL. Check if the address is correct.</p>


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Environment

SAP Cloud Platform Integration for data services

Product

SAP Cloud Platform Integration for data services all versions

Keywords

KBA , LOD-HCI-DS , HANA Cloud Integration for Data Services , Problem

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