SAP Knowledge Base Article - Public

2990040 - Error message "Failed to process the Job application" when checking the list of previously applied jobs - Recruiting

Symptom

Error message saying "Failed to process the Job application" when trying to see the list of previously applied jobs.

Environment

SAP SuccessFactors Recruiting Management - All versions
SAP SuccessFactors Recruiting Marketing - All versions

Reproducing the Issue

  1. Log to the candidate profile from the RMK external careers site,
  2. Go to the list of "Jobs Applied",
  3. Get an error message saying " Failed to process the Job application", instead of having access to the list of previously applied jobs.

Cause

This is a system known defect already being worked by our Development team. We still have little information as for what is causing this. Internal system logs point us to problems when recognizing the RCM/RMK integration Security key, that is being claimed as missing or does not match.

Resolution

As we are already aware about this system defect and working on it, you don't need to create a customer incident to Product Support. Click on star to bookmark this article in order to receive updates about this issue. Should you need more information about how this works, please check this other article.

See Also

2171560 - How to be notified of new or updated SAP Notes or KBAs - SAP ONE Support Launchpad

Keywords

Failed , process , application , applied , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Known Error

Product

SAP SuccessFactors Recruiting all versions