SAP Knowledge Base Article - Public

2989998 - "Error while saving" when sharing Story report by User

Symptom

  • When sharing a Story report to a specific user, the following error message is shown: "Error while saving"
  • When sharing by RBP or Group which includes that particular user, the user still does not see the Shared Story in Report Center
  • Splunk logs (accessible to support) will show the following: "]Exception while updating the SAc Share criteria 
    com.successfactors.reportcenter.api.provider.ReportingArtifactProviderException: Error caused while parsing response for Share Service "
  • The user, when given Create Story permissions, just gets a blank loading screen when trying to create a new Story

Environment

SAP SuccessFactors HXM Suite
SAP SuccessFactors People Analytics

Reproducing the Issue

  1. Go to Report Center.
    2. Find Story report
    3. Click Actions > Share menu and go to User tab .
    4. Enter user in search name field, select the user from dropdown, and then click on Go.
    5. Select the matching result.
    6. Click on Save,
        Result: you will see "Error while Saving" message. 
    7. Repeat actions 3-6 but for another Report Type, e.g. Canvas, Table
        Result: Share is successfully saved

Cause

User has not been synced successfully to SAC.  If user does not exist on SAC side, the save of share definition fails and displays "Error while Saving" generic error message.

Resolution

Keywords

Error while saving, cannot share Story, user cannot see shared story, AYT-29591 , KBA , LOD-SF-ANA-SAC-FWK , Framework, Infrastructure, Network, Performance , Problem

Product

SAP SuccessFactors HXM Core 2005