SAP Knowledge Base Article - Public

2989471 - Error "Unable to authenticate. Please ensure your credentials are valid" encountered when enable Single Sing-on for mobile app users for BW live connection in SAP Analytics Cloud (SAC)

Symptom

  • When check option "Enable Single Sing-on for mobile app users" in BW live connection, got error message "Unable to authenticate. Please ensure your credentials are valid." and "We could not validate your settings for advanced features. Please double check with your administrator that Advanced Features have been enabled or edit the connection details and try again." 
  • SSO for BW live data connection is working fine if not enable Single Sing-on for mobile app users.

Environment

  • SAP Analytics Cloud (Enterprise) 2020.14.29

Reproducing the Issue

Follow the steps in the help guide https://help.sap.com/viewer/00f68c2e08b941f081002fd3691d86a7/release/en-US/35550182229c4cc6a3c2a3b43171800b.html

Cause

This issue is currently under investigation by development.

Resolution

This issue is currently under investigation by development.

See Also

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Keywords

SAP Cloud for Planning, sc4p, c4p, cforp, cloudforplanning, Cloud for Analytics, Cloud4Analytics, CloudforAnalytics, Cloud 4 Planning, BOC, SAPBusinessObjectsCloud, BusinessObjectsCloud, BOBJcloud, BOCloud., SAC, SAP AC, Cloud-Analytics, CloudAnalytics, SAPCloudAnalytics,Error, Issue, System, Data, User, Unable, Access, Connection, Sac, Connector, Live, Acquisition, Up, Set, setup, Model, BW, Connect, Story, Tenant, Import, Failed, Using, Working, SAML, SSO, sapanalyticscloud, sap analytical cloud, sap analytical cloud, SAC, sap analyst cloud, connected, failure, stopped , KBA , LOD-ANA-DES , Model, Story Design & Visualizations , Problem

Product

SAP Analytics Cloud 1.0