User receives an Application Error when trying to edit an existing Offer Approval.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
SAP SuccessFactors Recruiting Management - 2011
Reproducing the Issue
- In Recruiting, open a Job Requisition
- Select a candidate on Offer Status
- Take Action > Offer Approval
- Click on Edit Offer Approval
The root cause of this behavior is a new validation that came in consideration with the b2011 release, which verifies if the template is enable under Form Template Settings. Please refer to the Resolution tab.
Until b2005 release, the system was not validating if the Offer Detail template was active under Form Template Settings, even being a requirement according to the Implementation Guide - Configuring Form Templates for Recruiting
"Template Status - Set to Enable unless the requisition form is being retired."
As of now, with the b2011 release, if the template is not active under Form Template Settings as well, the user won't be able to edit it.
To enable it, please follow the next steps:
- Admin Center > Form Template Settings
- Find the template in question
- Turn on the template on the Template Status field
This is similar to the behavior reported on the KBA - Active Offer Detail Template Missing From the Dropdown Options
null, object, loaded, from, local, variable, templateId, 2c9bc13509d3d4641feedf1cd8a730f9eacd2584, offer, approval, application, error , KBA , LOD-SF-RCM-CAO , Candidate Offers, Offer Letters , Problem