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2989102 - Several errors are displayed in CMC->Authentication->SAP, meanwhile SAP authentication is working fine

Symptom

  • secSAPR3 connection works fine. Users can login using SAP authentication
  • In CMC -> authentication -> SAP->
    • Entitlement Systems: get the error: “Failed to retrieve Authentication system object
    • User Update-> get the error: “An error occurred:
                           While trying to invoke the method com.crystaldecisions.sdk.properties.IProperty.getValue() of a null object returned from                                    com.crystaldecisions.sdk.properties.IProperty(java.lang.Object)
                           Try again

  • There are 2 objects retrieved when running the below query. Then there is no issue with secSAPR3 pin files:
    Select * from ci_infoobjects,ci_systemobjects,ci_appobjects where si_name='secSAPR3_pin.xml' or si_plugin_pinfile='secSAPR3_pin.xml'
  • In E2E traces, There are some entries related to ‘Update Authentication Group Membership and User Aliases’


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Environment

SAP BusinessObjects Business Intelligence Platform 4.x

Product

SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

Authentication, CMC, instances, instance, recurring, next run, sap, pin, BI, secSAPR3, secSAP, sec, update, updates, Entitlement Systems, User Update, corrupted , KBA , BI-BIP-DEP , Webapp Deployment, Networking, Vulnerabilities, Webservices , BI-BIP-ADM , BI Servers, security, Crystal Reports in Launchpad , Problem

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