SAP Knowledge Base Article - Preview

2989013 - Troubleshooting Business Server Page (BSP) error referring to SM21

Symptom

  • When using CRM WebClient or Interaction Center WebClient, you get Business Server Page (BSP) error referring to SAP Note See system log in transaction SM21 
  • Network tracing tools show https response with error 500


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Environment

  • SAP S/4HANA Service 
  • SAP S/4HANA for Customer Management
  • SAP enhancement package for SAP CRM 7.0

Product

SAP Customer Relationship Management 7.0 ; SAP Customer Relationship Management 7.0 on SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP S/4HANA all versions ; SAP enhancement package for SAP CRM all versions

Keywords

KBA , CA-WUI-UI-RT , Runtime Environment , CRM-IC-FRW , Framework , Problem

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