SAP Knowledge Base Article - Public

2988881 - "Print or Save" export does not include excel file information from Application Profile - Recruiting Management

Symptom

When selecting Print or Save button from Action on the Candidate Summary display page, it is not including the information from the Excel files uploaded to the Application Profile of the Candidate.

You have this error from Splunk:

 conversion failed: could not load input document

 Exception occurred in convertAttachmentToPDF() running on LibreOffice service. conversion failed: could not load input document. Exception occured OR the convertAttachmentToPDF thread has timed out after 1 minute

“Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Recruiting Management

Reproducing the Issue

1. Go to Candidate Summary Display Page

2. Select a Candidate

3. Click Action

4. Select the Print or Save button

5. Select the option ”All Attachment” and click on the button to download

6. Information from the Excel file is not included from the PDF file.

Resolution

Kindly raise a case ticket for this issue to be addressed.

Support needs to review the back end logs to identify the root cause of the issue.

Keywords

SFRE-24248, Print or Save, Excel file, LibreOffice , KBA , LOD-SF-RCM-APP , Applicants and Job Applications , Problem

Product

SAP SuccessFactors HXM Core 2005

Attachments

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