SAP Knowledge Base Article - Public

2988574 - Question marks in generated PDF form instead of employee data in Russian language - Onboarding 2.0

Symptom

At the Document step, we need to generate forms with employee information(for example first name, last name etc) in Russian language. But for some reason, all the
Cyrillic symbols are shown as a question marks in the generated PDF form. If employee's information is in English symbols, PDF generating correctly.

Environment

SAP Successfactors Onboarding 2.0

Resolution

At present, this is a know issue in Onboarding 2.0 and there's no workaround available, Onboarding engineering is working on a permanent fix for this defect.
This article will be updated once the patch date is available.

Keywords

document, question, marks, Russian, Cyrillic, symbols, onboarding, 2.0 , KBA , LOD-SF-OBX , Onboarding 2.0 , LOD-SF-OBX-DM , Document Management , Problem

Product

SAP SuccessFactors Onboarding all versions