SAP Knowledge Base Article - Preview

2988551 - SAP Event Ticketing - Cancellation of old orders is not possible

Symptom

Customer is not able to cancel an order for an event. The order can be found and the button “cancellation” can be clicked. Afterwards no ticked is displayed. Even after a manual activation for cancellation by the provider no ticket is displayed.


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Environment

SAP Event Ticketing (Backend)

Product

SAP Event Ticketing, cloud edition all versions

Keywords

 IS-SE-ET, Event Ticketing, cancellation, Storno, alte, Aufträge, VVK-Ende der Veranstaltung, Nutzer, Recht, Vorverkaufsende, , KBA , IS-SE-ET , SAP Event Ticketing , How To

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