SAP Knowledge Base Article - Preview

2988390 - Different company names for the same contact in Contact Profile app and Inspect Contact app

Symptom

System shows different company names for the same contact in Contact Profile app and Inspect Contact app.

For example, following contact has Corporate Account name "Testaccount1" in Contact Profile app, and has company name "Testaccount" in Inspect Contact app.

Contact Profile app:

2020-11-05_13-36-22.jpg

Inspect Contact app:

2020-12-03_19-15-06.png

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


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Environment

  • SAP Marketing Cloud Edition
  • SAP Marketing On-premise all licensed version

Product

SAP Marketing all versions ; SAP S/4HANA Cloud all versions

Keywords

Account name, company name, Contact Profile, Inspect Contact. , KBA , CEC-MKT-DM-CON-FAC , Contact/Account Factsheet , CEC-MKT-DM-IC , Interaction Contact , Problem

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