SAP Knowledge Base Article - Public

2988051 - The Latest Home Page Upgrade option is greyed out

Symptom

When navigating to the Latest Home Page the option to preform the upgrade is greyed out. You only see a "learn more" option.

Within "learn more" there is a message "You will not be able to perform the upgrade because you do not have the necessary administrative privileges"

If you check "View Permission Details" - you get a message "The system is still updating your permission settings and we cannot currently display the details. Please try back in a few minutes." This never updates to confirm which permissions

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP Successfactors HXM Suite 

Reproducing the Issue

  1. Navigate to upgrade center
  2. Click on New Experience for the home page 
  3. The Upgrade action will look like the following when the logged in user does not have required permissions. Upgrade button will be disabled.

Resolution

To be able to perform the upgrade you must have manage role-based permissions granted see KBA 2344584 - Access to Role-Based Permission Admin features if this permission is not granted the upgrade option will be disabled or you may receive a error when preforming the upgrade. Without access to Manage Role Based Permissions  it will not be possible to perform the upgrade. If you cannot check if the user is a member of "Manage Role-Based Permission Access" you will need an admin user with access to check and remove your logged in user.

Keywords

KBA , LOD-SF-PLT-HOM , Home Page , Problem

Product

SAP SuccessFactors HXM Suite all versions