User has set up a general journal entry verification process in which business users and account team, depending on their authorizations, can view the apps and participate in different steps in the verification process.
However, user A who assigned as a processor to approve and reject G/L journal entries can't see the journal entries submitted, or the submitted journal entries do not have user A as processor.
SAP S/4HANA Cloud
Reproducing the Issue
- In app Manage workflow for General Journal Entry Verification- In General Ledger, define a workflow for your business needs and then activate it.
- In app Manage Teams and Responsibilities, assign functions to employees who are verifiers for verification of general journal entries.
- In our case, we assign user A as processor.In app Verify General Journal Entries - For Requester, user A submitted a journal entry which can trigger the workflow. However, the submitted journal entry does not have processor A.
- In app Verify Journal Entries in General Ledger - For Processor (Inbox), processor A can't see the submitted journal entry.
It is standard system behavior.
User can't approve the journal entries created by himself/herself. Because it breaks professional rules for audit in case they can.
To avoid the situation, please assign at least two processors. Or please let user B to submitted the journal entries.
Processor, Submitted, Workflow, Verification, Inbox, Verify, Approve, Team, Role, Journal Entry , KBA , FI-FIO-GL , Fiori UI for General Ledger Accounting , How To